Saturday, February 8, 2014

How To Have Good Stakeholder Relations

By Marcie Goodman


In the business world, the stakeholders are the people who are known to as the pillars of the company or the corporation. They are the ones who would affect the business in the long run and they might be customers, employees, or the investors. It is for this reason that a company must always have good stakeholder relations to keep itself afloat.

Now the best way to have good relationships with the stakeholders would be to apply some marketing strategies in order to please them. Because marketing is the bridge that would connect the business to the people, then the same tactics may actually. So if one does not how to do this, then here are some tips that may actually help.

Now the very first step when acquiring a group of stakeholders would be to of course research on them. Now as mentioned above, the investors, customers, and workers are stakeholders but other stakeholders may be the business partners and contractual workers. Aside from that, there are also the government bodies that the companies deal with.

If one has already done his homework on the mentioned individuals above, then he must find a way to be able to communicate with them in order for them to keep updated. It is important that the management would be to the one to take initiative to strengthen the relationship. They must keep these people updated about the operations and the results of the operations.

Now the very first people that the stakeholders will be contacting before they reach the management would actually be the customer service representatives. A corporation has to strengthen its customer service team and train them to deal with these stakeholders. They are the ones that will bridge the management with the stakeholders.

Now the second form of communication would be none other than the internet and social media. Now one has to really utilize the internet because almost everyone is on the internet these days which makes this medium a very powerful tool. By making use of websites, blogs, and social networking sites, it is actually possible to keep the stakeholders updated about what is going on with the company.

Of course it is also very important that companies would have a good relationship with the press or the media. By making use of public articles, stakeholders will be able to see that the brand is definitely one that keeps its people updated. In order to have good media relations, the company must possess a good public relations team because this is the team that would be directly dealing with the media itself.

So if a company would want to succeed in the long run, then they would have to make sure to have good stakeholder relations. Now when it comes to these types of relations, marketing tactics may be very helpful. As long as one follows some of these tips, then he will definitely be able to gain the favor of the stakeholders and actually lift up the corporation to become more successful.




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